Delivery & Returns

Delivery & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 10 working days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Delivery

We can deliver to virtually any address in Great Britain and Northern Ireland, including the channel islands. Delivery to addresses in mainland Britain is free. At the checkout, £14.95 delivery charge will be added to your order total if your postcode is not in mainland UK.

Delivery to selected European countries is charged at £34.95

Enquiries are welcomed but we do not currently ship to other international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please feel free to contact us if you need further information on delivery and returns.

Mobile: 079 6002 1474

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